Social media marketing is all about customers satisfaction. That's why it is better to know and understand social media response metrics. This will help the social media marketers to know more on how to measure their success.
The first is the Average Response Time. This measures the average time a customer will get responses from customers services whenever there is a need for that. Most companies now make use of robot reply to get their users answered immediately.
Customers Satisfaction Score also known as CSAT. This will measure whether the users are satisfied whenever they are being answered by the customer care.
The first is the Average Response Time. This measures the average time a customer will get responses from customers services whenever there is a need for that. Most companies now make use of robot reply to get their users answered immediately.
Customers Satisfaction Score also known as CSAT. This will measure whether the users are satisfied whenever they are being answered by the customer care.